SERVPRO of Lake Houston

When a water leak flooded my home, Service Pro Water Restoration came to the rescue! They sent two outstanding technicians, Jerry and Ernesto, who were professional, courteous, and incredibly skilled. They quickly assessed the damage, explained the restoration process clearly, and worked diligently to remove the water and restore my home. Their attention to detail and genuine care for my property made a stressful situation so much easier to handle. Jerry and Ernesto were prompt, respectful, and went above and beyond to ensure everything was taken care of. I highly recommend Service Pro for their exceptional service and dedicated team. Thank you, Jerry and Ernesto, for your amazing work!

Julian and alex and all the rest of servpro team shaw were excellent. They were kind, polite, and courteous and went above and beyond both before during and after my flood Restoration, they were quick to answer any questions or call back or text back with any concerns I might have had communication was excellent, the work and the installation by the work crews was excellent and timely huge props to the whole team for making my time through this flood Restoration easier

In life you often hear of tragic events that happen to “someone else” but never expect those types of events to happen to you. On September 22nd, 2025 it happened to my family. My wife and I were in the emergency room with my 92 year old mother from very early on that day keeping us away from our home until late that evening. I stayed with my mom in the emergency room and my wife went home to get some much needed rest. The plan was to relieve me the next day. When she walked in our home that night she stepped in water. As you can imagine she was in a panic. I could not leave my mother alone so I called my neighbors who graciously came to help my wife. My next call was to ServPro. Jerry and his crew mobilized and showed up within two hours. He quickly accessed the situation and immediately began to mitigate certain areas to prevent more loss. He updated me every step of the way on the progress during the night which gave me and my family much needed peace of mind. The feeling of helplessness I endured in the beginning by not being able to be on site was quickly alleviated by Jerry’s calm, reassuring demeanor. I hope no one reading this ever has to go through what we went through but they happen more often than we realize. Two things I learned throughout this process - 1) We are so blessed to have special neighbors who will help drop what they are doing and come help you in a pinch day or night and - 2) Call a company like ServPro who has management that are extremely wise enough to hire proffesional people like Jerry and his crew. Grady Winslow

Team Shaw handled our water damage and reconstruction with professionalism and care. Their communication was excellent—they walked me through every step of the process and made sure I felt supported through the stress of it all. Answering questions and always quick to respond. 10/10 would recommend to anyone needing restoration work done right by a company that cares about their customers.

fter a pipe burst in our home, SERVPRO® of Lake Houston showed up in under an hour and immediately took control of the situation. The crew was professional, courteous, and incredibly efficient. They walked us through each step of the water damage cleanup and even helped coordinate with our insurance. What could have been a nightmare turned into a manageable process thanks to their team. If you’re in the Lake Houston area and need water damage restoration or emergency services, I highly recommend them. Fast, reliable, and top-tier service from start to finish!