Ortega Family Roofing LLC

From beginning to end, our experience with Ortega Family Roofing LLC was outstanding! Our old roof had been installed decades ago, so we wanted a trustworthy roofer for our Houston home. The crew, including Javier and Luis, worked quickly and professionally. Even the city inspector commented on the use of Malarkey roof tiles, saying they're a much better choice than most others. Throughout the whole process, everyone was respectful and made sure our property stayed clean—trash and debris were picked up immediately. The plywood installation was solid, with no gaps, and all the edges were carefully finished along the roof line. The project passed inspections with no issues, and the final result looks perfect. Before choosing this team, we were contacted by dozens of other companies offering less for more money, and sometimes by people who didn’t seem professional. Here, from the sales call to the finished job, they always answered the phone, communicated clearly, and had a real local office where we could make payments. That personal touch and reliability set them apart. If you’re thinking about new shingles, definitely look into Malarkey roof tiles—they’re high quality and durable, perfect for the Houston heat. This crew also handles other work like concrete and rain gutters, and they make sure to vet any subcontractors beforehand so you know the job will be done right. You won’t find better quality or customer service anywhere else.

Ortega Family Roofing LLC truly impressed me with their top-notch work. I first noticed their crew working on several roofs in my parents’ Houston neighborhood and was impressed by the quality of their workmanship. After a storm caused a leak in my own roof, I had trouble with my previous roofer handling the insurance claim properly. I spoke with a family friend who had recently used their services and spoke highly of their experience. I reached out and spoke with Javier, who was very professional and explained everything clearly. He stopped by my house in Houston for a roof inspection and consultation. I was immediately impressed with the care he took, the materials he recommended, and how easy he made the process. Javier quickly connected me with their insurance specialist, Luis, who handled my insurance company’s complicated process with ease and kept me updated throughout. Within a few weeks, everything was settled and I paid just a small amount extra for some roof upgrades I chose. The crew arrived on time and worked efficiently, finishing my new roof faster than I expected. Throughout the entire process, everyone was friendly, respectful, and kept my property clean. I am extremely satisfied with my new roof and now highly recommend this company to anyone in need of roofing services in Houston!

After a heavy wind storm in Houston damaged my roof, I contacted this roofing company. Javier came out to inspect the roof and was very professional, taking the time to explain what repairs were needed. He even came by on a Saturday to do an emergency fix, which was done perfectly—no more leaks at all. This quick and careful work really protected my home from further damage and saved me a lot of money. Javier also helped handle things with my insurance company, making the whole process much easier. Even though I had a few other bids for the full roof replacement—some at a lower price—I chose this company because I wanted the job done right. I’m very happy with my new roof. The work was high-quality, and the team was reliable and thorough. I highly recommend them to anyone in Houston looking for a trustworthy roofer.

We had Ortega Family Roofing LLC replace the roof on our house after we moved in and realized it needed attention soon. We got quotes from a few roofing companies, and Ortega Family Roofing LLC gave us a very fair price. Their proposal was clear and detailed, and Javier came out personally to walk us through what the bid included and answer all our questions. Since we were looking to get the work done in winter, I was a bit worried about the temperature affecting the shingles, since installing roofing in cold weather can cause problems like cracked shingles or poor adhesion. Javier assured us they would only install the new roof on warm days, and even put it in writing for us. The weather was tricky with lots of rain and some cooler days, but Javier kept us updated regularly and always responded quickly whenever we reached out. The job was first planned to take two days, but because the forecast showed so many rainy days, they brought in a bigger crew so they could finish it all in one day. They also went above and beyond by sending letters to our neighbors, letting them know about the roofing work, and included contact details in case anyone noticed any roofing debris in their yard. Our neighbors appreciated the heads-up and mentioned how fast the crew worked and how nice the new roof looked when finished. The team followed all the agreed details and used top-quality materials. Everyone was polite and professional throughout the job. I forgot to move a decorative plaque from our garden, and it got accidentally broken during cleanup. The crew noticed right away and offered to pay for it, which really showed their honesty and professionalism. We are very happy with our new roof and the great service we received. I would definitely recommend this company to anyone needing roofing work done.

I can’t express enough how glad I am that I chose Ortega Family Roofing LLC to replace my old roof and gutters! The new roof looks fantastic, and the price was very reasonable. The whole process started when I met with Luis, who took the time to explain all my options since I didn’t know much about roofing. I was unsure about which shingle color would look best with my house, and Luis helped me pick the perfect one. Whenever I needed help with paperwork for my HOA or had questions about the estimate, Luis was always available and made everything easy to understand. His knowledge about roofing materials and the industry, along with his friendly attitude, made the whole experience smooth and stress-free. The crew arrived right on time, worked hard in the Houston heat, and made sure to clean up everything when they finished. After seeing how great my roof turned out, a few of my neighbors are now interested in getting their roofs redone too. Most importantly, my house looks amazing with the new roof, and I’m very happy with what I paid!